Contact Us

We appreciate your interest in Monro and welcome your feedback, questions, and inquiries. This Contact Us page guides you to the right place for assistance, so your query is handled efficiently. Please review the sections below, as they clarify what kind of support we offer as an independent review and affiliate website.

Our primary goal at Monro is to provide comprehensive, unbiased reviews and helpful information about online gambling brands. We maintain the accuracy and integrity of our content, and your input is invaluable.

Understand that Monro is an independent review and affiliate website. We are NOT an online casino, sportsbook operator, or any form of gambling provider. We do not operate gambling platforms, hold player accounts, manage funds, process transactions, or offer direct customer support for any gambling brand. Our role is to evaluate, review, and compare various online gambling sites, offering insights and recommendations to our readers.

We act as a guide, helping you make informed decisions about where to play. Our content includes detailed analyses of games, bonuses, payment methods, customer service, and overall user experience at different online casinos and sportsbooks. We do not have any affiliation with the internal operations or customer databases of the brands we review, beyond our affiliate partnerships which allow us to earn a commission when users sign up through our links, at no extra cost to the user.

As an independent review site, Monro can assist you with the following types of inquiries:

• Feedback on Our Reviews and Content: If you have suggestions, corrections, or believe any information on our website is inaccurate or outdated, please let us know. We strive for accuracy and value your input.
• Partnership and Advertising Inquiries: For businesses interested in collaborating with Monro, discussing advertising opportunities, or exploring affiliate partnerships, please reach out.
• General Questions About Online Gambling: While we cannot offer personalized gambling advice, we can provide general information about industry trends, responsible gambling practices, or how to use our website.
• Technical Issues with the Monro Website: If you encounter any technical problems while browsing our site, such as broken links or display issues, please inform us.

Due to our independent nature, Monro cannot provide assistance in many areas. We cannot, under any circumstances, help with issues related to specific player accounts, transactions, or gameplay on any online casino or sportsbook. This includes, but is not limited to:

• Accessing your player account or resetting passwords.
• Inquiries about deposits, withdrawals, or pending transactions.
• Questions regarding bonus terms, wagering requirements, or bonus activation.
• Verification processes (KYC, Know Your Customer) at any gambling operator.
• Disputes over game outcomes or betting results.
• Complaints about customer service received from a gambling operator.
• Any issue requiring access to your personal information or transaction history with a gambling brand.

For any of the above, you must contact the customer support team of the specific online casino or sportsbook directly. They are the only entity with access to your account information and the authority to resolve such matters.

As stated previously, Monro does not operate any online gambling platforms. Therefore, we do not hold player accounts, process deposits, manage withdrawals, or handle any financial transactions. We have absolutely no access to your personal account details, transaction history, or verification documents with any casino or sportsbook. If you are experiencing problems with your account, a deposit, a withdrawal, bonus issues, or any other operational aspect of an online gambling site, you must contact that site's customer support directly. They typically offer various contact methods such as live chat, email, or telephone, which can be found on their respective websites.

For all legal inquiries pertaining to Monro, including contractual matters, regulatory compliance, or any other legal concerns related to our operations as an independent review and affiliate website, please direct your correspondence to our dedicated legal team. We operate within all applicable laws and regulations governing online content and affiliate marketing. Please make sure your communication is clear and concise, providing all necessary details for us to address your inquiry.

Email for Legal Inquiries: [email protected]

Monro respects the intellectual property rights of others and expects our users and partners to do the same. If you believe that any content published on the Monro website infringes upon your copyright or intellectual property rights, please send a formal DMCA (Digital Millennium Copyright Act) takedown notice or a copyright infringement claim to our designated agent. Your notice should include:

• Identification of the copyrighted work claimed to have been infringed.
• Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material.
• Your contact information, including an address, telephone number, and email address.
• A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
• A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
• A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

Email for DMCA and Copyright Takedowns: [email protected]

At Monro, we advocate for responsible gambling. While we do not provide direct counseling or support services, we promote safe gambling practices and provide access to valuable resources. If you or someone you know is struggling with gambling-related issues, we encourage you to seek professional help. Many organizations offer confidential support and guidance. You can find links and information to various responsible gambling organizations on our dedicated Responsible Gambling page.

Remember, gambling should always be a form of entertainment, not a way to solve financial problems. Set limits, play responsibly, and never chase losses.

We respond to all legitimate inquiries submitted through the appropriate channels as quickly as possible. For general feedback and partnership inquiries, expect a response within 2-3 business days. Legal and DMCA inquiries will be handled with the urgency and attention they require, and our legal team will provide a response in accordance with applicable legal frameworks and internal policies. Inquiries sent to the incorrect department may experience delays as they are redirected.